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How can you go the Extra Mile for a Client?

I strongly believe that good customer service is very important. The way you treat clients will have a lot to do with whether or not they rely on your services moving forward. With so many ways to go the extra mile for a client, there is nothing that should hold you back in this area. Here are three basic ideas that can make a big difference:

1. Turn in your work before the deadline. Over the years I have found that clients love when you do this. The last thing they want is to have their backs against the wall because you decided to turn in your work a minute before it was due. The quicker you can finish the job, without compromising quality, the better off you will be.

2. Throw in something extra. This is not something that you should do all the time, but a great idea every now and then. For instance, if a web client orders 10 keyword articles you may want to do an extra one or two just to show how much you care. Of course, make sure you tell the client that they are free – you don’t want them to think you are trying to squeeze money out of them.

3. Don’t hide. Many clients have told horror stories of hiring a freelancer just to have him disappear for days or weeks on end. Even though you know you are working hard on the task, your client cannot read minds. It is a good idea to check in from time to time. And if your client calls or sends you an email, make sure you answer as quickly as possible.

The above three ideas are just that – ideas. You can use them in your own freelance writing career, or decide on other ways to go the extra mile. No matter what, keep in mind that customer service is crucial to the development of your business. 

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1 Comment »Freelance WritingJanuary 21st, 2010

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