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Dealing with Angry Clients: Update

Do you remember my post a couple days back on dealing with angry clients? If not, check out I wanted to give everybody an update on how things worked out.

As I mentioned at the end of the last post, I was waiting for a response from the client. When I finally got one, I was not surprised that he was as ignorant as ever. The main problem he was having was that the content was not “what he envisioned.” Whereas this is a valid concern, my point was that I wrote the content based on the initial instructions that I was given. After all, what more could I do? Just like every client, I ask for what they want, clarify any concerns, and then get started.

Of course, I let him know that I was only doing what he asked. To this he replied that it was not good enough, and that he wanted a near full refund. Although I was not happy with this, I did offer a compromise for a slightly lower refund amount. This led to another tirade, and of course, a resolution dispute being filed with PayPal.

Being that it was only a couple hundred bucks, I decided to give in and offer the refund that he asked for. Did I want to do this? Absolutely not! In fact, I would have loved to let PayPal resolve the problem because I am confident that I would have won, hands down. But with the end of the month closing in, I did not want to make any waves that would hold me back from transferring funds to my business account.

As you can see, when dealing with angry clients you can often times end up on the wrong end of things. This is unfortunate, because in my case, there was no reason for profane emails or PayPal resolutions. If the other party would have been professional, we surely could have worked something out. But just like anything else in business, I learned a lot from this experience. And I guess that is better than nothing!

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Comments OffFreelance WritingJune 29th, 2007

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