Be Careful when Hiring a Web Designer
Web Design December 5th, 2007Over the past few weeks I have been asked several times why I never moved forward with making my “new design” live. While I have mentioned a few of the issues in past posts, I wanted to get into more depth as to help everybody else avoid the problems that I had to deal with.
First things first, let’s take a close look at why I decided to keep the current design for the time being.
1. The new design was not compatible with Internet Explorer. Although a lot of people are switching to Firefox, this is not the case across the board. Obviously, if you cannot view the blog properly with IE, it is a huge problem.
2. The search button and RSS button were not working as they should. While this is probably a simple fix, for somebody like myself with no technical skills, it would have taken quite some time.
3. Perhaps most importantly, it was not widget compatible. During my initial consultation with the designer this was the detail that I stressed the most. For me, it is essential to be able to drag widgets and quickly add information to the sidebar when necessary.
Why didn’t you tell your designer what you needed? Well, this exactly what I did after noticing the problems the day that I made the site live. The designer was accommodating at first, and even left a comment on a post stating:
“we’re the designers for Chris’ new website design and we’re working on the new design edits for IE issues. We’ll have them all complete tomorrow afternoon/evening.”
Thinking that everything would be fixed within a day at the most, I was not worried. Well, after a week or so of no contact, it was obvious that the designer decided to move on without taking care of the changes. Even when I would hear from him stating that the problems would get fixed, there would be several days of nothing to follow.
In my opinion, I made two mistakes during the hiring of this designer:
1. I paid for the entire job upfront. This was understandable because as a freelancer, I know that getting payment upfront is a good idea with new clients. But with that being said, sending 50 percent would have been a better idea.
2. I never asked for past work samples or references. Simply put, this is a huge mistake. When a new client approaches me they always ask for samples, and I am more than happy to provide them. This way, they can get an idea of my style and expertise. It is amazing that I didn’t do this, but sometimes a lapse in judgment occurs even when you are trying to avoid mistakes.
So what next? For now, I am going to stick with the current design. It may be one that others are using, but at the same time the blog is growing steadily. Last month was my biggest in terms of traffic and income, and RSS readership is nearing 100. With that being said, at the start of the new year I will be paying for a new design once again. The next time around I will follow my own advice so that I do not end up spending money with nothing to show for it!
December 5th, 2007 at 1:02 pm
Sorry to hear about the situation. If you have a theme that you like, perhaps I could customize it for you as I’ve done with my own theme. If you’re interested, just let me know!
December 5th, 2007 at 1:13 pm
Well, that sounds as though that may have been a bad move. They promise changes publicly, with a link back to their site, and then reportedly don’t follow through. No doubt people Googling them will come across that comment sooner or later.
December 5th, 2007 at 1:15 pm
On top of that, they’re still (as of right now) showing your redesign as an example on their site.
December 5th, 2007 at 2:27 pm
The really brutal part of this story, from a web designer/developer standpoint, is that making a WordPress theme widget-ready and having a working search form are both pretty trivial.
What you see with a lot of these theme designers is a reliance on third-party individuals to actually code the design they create. So when something doesn’t work a person like Chris is now relying on TWO sets of contractors who might be totally unreliable.
I’m not saying that’s what these guy(s) did but it’s certainly a popular move these days.
December 5th, 2007 at 2:36 pm
Well, Chris - it sound like you learned alot in the process, and that’s half the battle. You know what to look for next time and maybe you’ll soon meet someone that can help you fix the problems with the other theme. Until then, I’ll keep reading on this one!
Deborah
http://www.therhythmofwrite.com
December 5th, 2007 at 2:43 pm
You’ve learned something. NEVER pay upfront, unless you know that person really well.
December 5th, 2007 at 3:16 pm
Thanks for all the feedback! Everybody is dead on with what the added. Even though I expected more from the designer, some of the blame is on me for not doing more research.
December 5th, 2007 at 5:17 pm
As a website designer I have seen both sides of this type of situation. Here are my recommendations when engaging the services of a designer.
Make sure you have a written contract with everything that is to be done. Spell out exactly what you want to have done. Agree in writing on price and time frame.
Do not pay more than 50% in advance and then I recommend using some kind of escrow account if it is a large amount. This protects both parties. Payment is made but if product is not delivered then you can pull funds from escrow. Third party validates delivery of services.
References are essential to establishing a certain amount of trust with an unknown company.
Hope these tips help in the future.
Eric aka NoviceSEO
December 5th, 2007 at 9:19 pm
Hello Chris and all of the readers here.
Chris, initially when the website was finished, you were happy with things and looked it over and gave the designer for your project the ok to send the files through. We do have a working sample of your blog theme here:
http://www.blogthememachine.com/demo/index.php?wptheme=ChrisBlogging
This works in Firefox as well as Internet Explorer. What you may have done to it when placing it on your blog is beyond us, but as you can see, it’s been working in both browsers until you received it.
It’s my understanding that when you showed that you had a problem with the working site, the designer did take longer then expected and was in the wrong for that.
I would like to personally help you out with this and fix anything you may feel is wrong with the website in order to fix these problems. If you would like, I’ve used my email address when posting this comment. Please email me and I’ll work out everything for you.
Thanks,
Mike Smith
December 7th, 2007 at 12:23 am
Sorry Chris but that was stupid. Was he the cheapest or something? lol. Let me know if you want some free help…
December 7th, 2007 at 4:28 am
It’s pretty typical of this type of people to respond only when you give them some bad publicity
Too bad you had to go through it, hope the cost was not too much.